Department: Systems & Technology
Status: Regular, Full Time
Reference #: 1109
No. of Positions: 1

As an Associate Model Office Analyst or Model Office Analyst, you will assist with or will be responsible for the development and execution of comprehensive test plans for new software packages and modifications and upgrades to existing applications.

Hybrid position, with regular visits to the Binghamton Home Office for team meetings. Reliable internet service is required for the role.  

Description of Duties & Responsibilities of an Associate Model Office Analyst or Model Office Analyst:

• Create and execute general comprehensive test plans.
• Set up appropriate test cases and identify and document all necessary test scenarios with details of expected results.
• Document actual test results against expected results. Research and document reasons for discrepancies.
• Communicate with department management to provide input for necessary changes during testing.
• Administer general testing of program sections and Word documents including creation of text plans, manual generation of policies and resolution of various printing, programming and generation issues.
• Analyze and assist management with development to functional specifications for Company systems.
• Assist management with suggestions and alternative methods for accomplishing requests.
• Execute general systematic corrections to resolve policy issues.
• Assist management with investigation and resolution of system issues.

In addition to the above, a Model Office Analyst will also be responsible for the following:

• Create more in-depth comprehensive test plans and set up appropriate test cases.
• Coordinate with business units and programmers to analyze and develop functional specifications for Company systems.
• Design specifications for new computer programs or upgrades.
• Provide suggestions and alternative methods to management for accomplishing requests.
• Execute complex systematic corrections to resolve policy issues.
• Investigate and resolve reported application system issues.

Required skills & experience of an Associate Model Office Analyst or Model Office Analyst:

• Minimum of 1 year in life insurance administration experience required.
• Comprehensive knowledge of life insurance products preferred.
• Technical understanding of life insurance administration systems preferred.
• Business Analyst and System Testing skills preferred.
• In depth knowledge of life insurance application systems preferred.
• Advanced proficiency of Microsoft Office Suite required.
• Strong analytical, critical thinking and problem-solving abilities.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a regular schedule required. Must be able to work outside normal business hours to meet project deadlines or release schedules.

Additional Required skills & experience of a Model Office Analyst:

• Minimum of 3 years in life insurance administration experience required.
• Comprehensive knowledge of life insurance products required.
• Technical understanding of life insurance administration systems required.

Education Required:Associates degree in computer science or related technical degree, is required. Bachelor’s degree in computer science is preferred.

Pay Range:

Associate Model Office Analyst: $21.90 to $28.00 hourly

Model Office Analyst: $24.88 to $32.00 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level of this position will be determined based on factors including relevant skills, experience and other qualifications

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Individual Client Services
Status: Regular, Full Time
Reference #: 1097, 1102, 1104, 1106
No. of Positions: 4

As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.

SML supports remote work for NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ and NC. This position cannot be performed in the City of New York.  If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you!

Reliable internet service is required for remote work.

Description of Duties & Responsibilities:

• Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary.
• Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
• Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
• Process loan by phone requests.
• SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.
• Complete insurance verifications and policy summary requests.
• Complete follow-up calls to request missing items and funds needed to bring policies up to date.
• Keep records of customer interactions and transactions.

Required Skills & Experience:

• Minimum of 3 years of experience in Customer Service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.

Education Required: Associate’s degree in business or related field.

Pay Range: $18.57 to $20.07 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Systems & Technology
Status: Regular, Full Time
Reference #: 1107
No. of Positions: 1

In search of: The next member of our Software Engineering team. If you enjoy working in a team environment and would like to contribute to the success of an evolving Systems & Technology function, read on. We’re looking for someone who:

• Is equally adept at taking initiative as taking direction to solve programming challenges.
• Finds that using online tools to research problems comes naturally.
• Excels at conveying complex information in simple, accessible ways.
• Is intrinsically motivated and focused on providing high quality deliverables.
• Finds that attitude is as important as technical skill.
• Loves it when an assignment goes right but is resilient and stays upbeat when it doesn’t.
• Listens well, asks incisive questions, and digs into details while keeping the big picture in focus.
• Above all, thrives on collaboration and takes great satisfaction in helping others meet their goals.

 SML supports remote work for PA, NJ, CT, MA, AL, FL, TX, OH, MN, IN, GA, IL, IA, AZ and NC. If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you! 

The level of the position will be determined by relevant skills, experience and qualifications.

Description of Duties and Responsibilities of a Senior Software Developer and Senior Software Engineer: You may direct other developers, work alongside senior IT team members and management to develop, write, update, maintain and modify computer programs and software systems.

Write, update and maintain computer programs and software packages to handle specific jobs such as insurance administration, data collection, data reporting, and controlling other equipment.

• Create and maintain security and performance minded applications and programs.
• Create and maintain software builds and perform releases to development and production servers.
• Strong organization skills, and the ability to prioritize workload, document and report on progress, challenges and successes.
• Strong communication skills and ability to work with remote team members.
• Meet and interact with customers to define and refine requirements, clarify program intent, test modifications, identify problems, suggest changes and provide support post-deployment.
• Work with model office and business analysts to design and test modifications on new applications.
• Ability to adhere to timelines and schedules without sacrificing quality of deliverables.
• Maintain and grow your knowledge and skills through on-the-job training, seminars, webinars, and self-study.
  

Additional Duties and Responsibilities of a Senior Software Engineer:

• Serve as a technical leader in the design, application security, and delivery of a wide range of software development projects.
• Full stack development with an emphasis on middle-tier and service development.
• Engage in high level planning of applications and develop the future state of applications.
• Architect and design solutions that meet the needs of SML’s full application suite.

Required skills and experience of a Senior Software Developer or Senior Software Engineer:

• Minimum of 5 years’ experience in Information Technology and Software Development programming required.
• Proficiency in Java programming language required.
• Proficiency in Agile Software Development required.
• Fluency in modern web browsers on multiple devices and their respective limitations and strengths.
• Intermediate proficiency in Microsoft Windows and Office Suite required.
• Ability to work on a team and independently.
• Ability to adhere to timelines and schedules without sacrificing quality of deliverables.
• Strong organization skills, and the ability to manage prioritize workload, document and report daily on progress, challenges and successes.
• Strong communication skills and the ability to work with remote team members and internal clients.
• Ability to pay attention to detail and perform work reliably, accurately and thoroughly.
• Ability to work outside of normal business hours to meet project deadlines, release schedules and provide on call support as needed.

Additional skills and experience required of a Senior Software Engineer:

• 7 to 10 years’ experience in Information Technology and Software Development programming.
• 7 to 10 years’ experience in computer programming, analysis and system design.
• Minimum of 2 years of software engineering and architect experience.
• Insurance knowledge and experience is helpful.
• Leadership experience is helpful.

Preferred Skills & Experience:

• Experience with Angular, JSP, HTML, CSS, XML, Javascript, and JSON preferred.
• Experience with jQuery and Bootstrap preferred.
• Experience with web security protocols outlined by OWASP preferred.
• Experience with SOAP/REST web services.
• Life Insurance knowledge and experience preferred.
• Industry recognized certification preferred.
• Artistic, creative thinking and open mindedness to new ideas and approaches is helpful.

Education Required: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or closely related field required.

Pay Range: $87,000.00 – $125,000.00 Annually

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Actuarial
Status: Regular, Full Time
Reference #: 1099
No. of Positions: 1

As a Senior Assistant Actuary, you will convert actuarial models into Axis, develop new actuarial models within Axis, assist in the development of actuarial modeling standards, and ensure these models comply with those standards. You will contribute to creating efficient infrastructure for model maintenance and governance and provide actuarial, system, and implementation support to multiple departments across the Company. You may lead projects and/or provide management or direction to actuarial support staff as needed.

SML supports remote work for NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ and NC. This position cannot be performed in the City of New York. Reliable internet service is required for the role. If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you! 

Description of Duties & Responsibilities:

• Provide documentation and product information for assigned products, including actuarial formulas, calculations, and demonstrations to the Systems department. Offer alternative solutions to system limitations. Make decisions regarding policy data accuracy and system issues. Serve as the liaison between the Systems department and Actuarial management. Provide final actuarial approval as appropriate.
• Coordinate with software vendors and various departments within the organization to provide written product specifications, actuarial formulas, rate files, and oversee actuarial testing as required.
• Research, analyze and resolve actuarial issues concerning models and tools.
• Provide modeling support across the actuarial department and assist in the modernization of actuarial tools and infrastructure.
• Assist in model governance and assumption setting as needed.
• Research and answer questions regarding actuarial issues across the organization and provide numerical examples of policy values and dividend calculations.
• Other duties and responsibilities as needed or assigned by management.

Required Skills & Experience:

• Minimum of 5 years of related experience.
• A minimum of 6 requirements towards the Associate of the Society of Actuaries (ASA), which may include a combination of passed exams, completed modules or seminars, or completion of validation of educational experiences (VEE). Completing all VEE requirements is necessary to count as one of the five requirements towards ASA.
• Life insurance industry experience is required.
• Experience with insurance laws and actuarial regulations including Standard Nonforfeiture Law required.
• Strong knowledge of actuarial modeling systems is required.
• Advanced Microsoft Excel experience is required.
• Intermediate Microsoft Word experience is required.
• Basic Microsoft Access experience is required.
• Proficiency with actuarial software is preferred.
• Strong knowledge of Axis (including DataLink) is preferred.
• Strong SQL Server (or equivalent relational database) experience is preferred.
• Excellent written and verbal communication skills.
• Ability to perform work accurately and thoroughly.

Education Required: Bachelor’s degree in mathematics required.

Pay Range: $75,000.00 to $101,000.00

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

→ Apply On Line

Federal & State Labor Law Posters