Department: Systems & Technology
Status: Regular, Full Time
Reference #: 1133
No. of Positions: 1

As an Associate Model Office Analyst or Model Office Analyst, you will assist with or will be responsible for the development and execution of comprehensive test plans for new software packages and modifications and upgrades to existing applications.

Hybrid position, with regular visits to the Binghamton Home Office for team meetings. Reliable internet service is required for the role.

Description of Duties & Responsibilities of an Associate Model Office Analyst or Model Office Analyst:

• Create and execute general comprehensive test plans.
• Set up appropriate test cases and identify and document all necessary test scenarios with details of expected results.
• Document actual test results against expected results. Research and document reasons for discrepancies.
• Communicate with department management to provide input for necessary changes during testing.
• Administer general testing of program sections and Word documents including creation of text plans, manual generation of policies and resolution of various printing, programming and generation issues.
• Analyze and assist management with development to functional specifications for Company systems.
• Assist management with suggestions and alternative methods for accomplishing requests.
• Execute general systematic corrections to resolve policy issues.
• Assist management with investigation and resolution of system issues.

In addition to the above, a Model Office Analyst will also be responsible for the following:

• Create more in-depth comprehensive test plans and set up appropriate test cases.
• Coordinate with business units and programmers to analyze and develop functional specifications for Company systems.
• Design specifications for new computer programs or upgrades.
• Provide suggestions and alternative methods to management for accomplishing requests.
• Execute complex systematic corrections to resolve policy issues.
• Investigate and resolve reported application system issues.

Required skills and experience of an Associate Model Office Analyst or Model Office Analyst:

• Minimum of 1 year in life insurance administration experience required.
• Comprehensive knowledge of life insurance products preferred.
• Technical understanding of life insurance administration systems preferred.
• Business Analyst and System Testing skills preferred.
• In depth knowledge of life insurance application systems preferred.
• Advanced proficiency of Microsoft Office Suite required.
• Strong analytical, critical thinking and problem-solving abilities.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a regular schedule required. Must be able to work outside normal business hours to meet project deadlines or release schedules.

Additional Required skills & experience of a Model Office Analyst:

• Minimum of 3 years in life insurance administration experience required.
• Comprehensive knowledge of life insurance products required.
• Technical understanding of life insurance administration systems required.

Education Required: Associates degree in computer science or related technical degree, is required. Bachelor’s degree in computer science is preferred.

Pay Range:
Associate Model Office Analyst: $25.48 to $30.00 hourly
Model Office Analyst: $28.42 to $35.00 hourly

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Policyowner Services
Status: Full Time
Reference #: 1134
No. of Positions: 1

As a Billing Account Representative, you will bill, reconcile and maintain accounts and administer services to Group Billing, Credit Union and Individual clients of the company while ensuring compliance with all applicable regulatory guidance.

This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

Description of Duties & Responsibilities:

• Process billing, adjustments and verifications, reconcile payments and follow up. Monitor assigned cases to ensure timely remitting and processing of payments.
• Process general service requests including salary savings list bills, premium and loan payments, pre-nonforfeiture processing, health policy billing, policy system correction requests, DAC tax reporting, beneficiary changes, submission of policy system correction requests and returned checks.
• Confer with Agents, payroll offices and customers by telephone and email relative to post issue service requests and questions. Process related service requests.
• Manage Electronic Funds Transfer accounts, perform taxable gain calculations and tax reporting.
• Process payments by phone and remain Payment Card Industry compliant when handling debit and credit card payments.
• Keep records of customer interactions and transactions.
• Create and update procedural documentation.
• Assist with Call Center overflow calls at high volume times.
• Assist with departmental training as needed.

Required skills & experience:

• Minimum of 2 years experience in Customer Support.
• Experience in accounting or bookkeeping required.
• Experience in an insurance industry or call center environment preferred.
• Experience working in a financial institution preferred.
• Fluency in Spanish a plus.
• Intermediate knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required: Associate’s degree in Business or related field of study required.

Pay Range: $19.02 to $21.03 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Middle Market Distribution & Administration
Status: Regular, Full Time
Reference #: 1137
No. of Positions: 1

As a Billing Conservation Representative, you will be responsible for contacting policyowners via telephone and/or email to collect any missed or overdue payments and to resolve incorrect billing information. This position will handle incoming telephone calls in response to these outbound inquiries and will provide back up for fielding incoming customer payment calls.

This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

Description of Duties & Responsibilities:

• Using various data sources and reports, contact policyowners by telephone and/or email for missed or overdue premiums, for resolution of incorrect account information and for any other billing issues.
• Process payments as collected and process/route any additional changes or updates as requested by policyowners.
• Research accounts and policy notes to determine appropriate action.
• Prepare and provide reports on collection rates and progress.
• Process manual premium payments and other service requests from calls (debit card and check by phone via checking or savings account). Remain PCI compliant when handling debit and credit card calls.
• Keep records of customer interactions and transactions, recording details of inquiries and comments, as well as actions taken.
• Complete premium and billing related processes including but not limited to, managing EFT accounts and processing premium and loan payments, returned checks, taxable gain calculations and submission of policy system correction requests.
• Assist with review, development and documentation of departmental policies and procedures.
• Assist on phones during peak call times.
• Other duties and responsibilities as needed or assigned by management.

Required Skills & Experience:

• A minimum of two years’ experience in Customer Service or Collections required.
• Experience in an insurance industry or call center environment preferred.
• Experience working in a financial institution preferred.
• Fluency in Spanish a plus.
• Intermediate knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required: Associate’s degree in Business or related field of study required.

Pay Range: $19.02 to $21.03 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Policyowner Services
Status: Regular, Full Time
Reference #: 1131, 1130
No. of Positions: 2

As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.

This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

Description of Duties & Responsibilities:

• Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary.
• Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
• Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
• Process loan by phone requests.
• SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.
• Complete insurance verifications and policy summary requests.
• Complete follow-up calls to request missing items and funds needed to bring policies up to date.
• Keep records of customer interactions and transactions.

Required Skills & Experience:

• Minimum of 3 years of experience in Customer Service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.

Education Required: Associate’s degree in business or related field.

Pay Range: $19.02  to $21.03 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Human Resources
Status: Regular, Full Time
Reference #: 1139
No. of Positions: 1

We are looking for: A professional with a passion for Human Resources and a particular interest in talent acquisition to join a dynamic and experienced HR team. If you enjoy working in a fast-paced environment, handling multiple priorities, and growing your HR expertise while making a meaningful impact, this role offers an exciting opportunity to do just that.

This is a Binghamton Home Office position.

As an Associate Human Resources Generalist, you will primarily be responsible for supporting the Company’s recruitment efforts while also providing reliable and professional HR support across other functional areas as needed, including benefits, compliance, leave administration, compensation, performance management and employee relations.

As a Human Resources Generalist, you will use independent, sound judgement and knowledge of current employment and labor law to provide professional support to managers and employees across many functions, including recruitment, employee relations, benefits administration, leave administration, compliance, compensation, employee training and performance. You will support current programs and practices and work with others to improve and create new programs and practices. You will develop and maintain relationships with Company employees, managers and external vendors and support the HR function.

This position will be an Associate Human Resources Generalist or a Human Resources Generalist based on relevant skills and qualifications.

Description of Duties and Responsibilities of an Associate Human Resources Generalist or a Human Resources Generalist:

• Recruitment: Assist with administering the recruitment function. Develop and post positions, review job applications and schedule and conduct interviews. Train management on recruitment process and provide additional resources as needed. Make job offers and initiate the hiring process. Participate in local job fairs and develop and maintain relationships with key local recruitment contacts.
• Benefits: Assist with the evaluation and administration of benefit programs.
• Leave Administration: Support the administration of leave and Worker’s Compensation claims. Educate employees and managers on FMLA, PFL and other leave rights.
• Accommodation under ADA: Evaluate requests for accommodations under the ADA.
• Compensation: Participate in the compensation process. Evaluate requests and make recommendations.
• Career Development: Understand position needs and develop job descriptions and career paths. Evaluate job descriptions for grade level and position status.
• Employment issues: Assist employees and managers in addressing and resolving work related issues.
• Training: Coordinate and participate in employee and management training related to assigned job responsibilities.
• Compliance: Independently research HR topics to maintain up-to-date knowledge of HR laws and practices. Research new and updated state and federal laws and regulations. Make recommendations to update policies and procedures and keep HR department up to date as related to assigned job responsibilities.
• HR Systems: Assist with the support the maintenance of Human Resources Information Systems (HRIS), run reports and develop HR metrics. Research, implement new HRIS systems or functionality as appropriate to assigned job responsibilities.
• HR Team Member: Provide backup, support and training to other areas of the HR department.
• HR Policies: Assist managers and employees with human resources policy guidance and interpretations. Make recommendations and updates to Human Resources Department policies, procedures and the employee handbook.

A Human Resources Generalist will also be responsible for the following:

• Recruitment: Administer the recruitment function.
• Work performance Issues: Assist in meeting performance management objectives, including working with management to resolve basic performance issues and reviewing performance appraisals.
• Employment Law: Apply working knowledge of federal, state, and local employment laws to ensure compliant HR practices.
• Support and administer leaves of absence and accommodations, ensuring proper documentation, timely communication, and regulatory compliance.
• Support management with professional input and guidance on business unit restructures, workforce planning and succession planning.
• Identify employee and management training needs and conduct or coordinate employee and management training related to human resources topics.
• Work with managers and employees to improve work relationships, build morale and increase productivity and retention.
• Assist management in conflict resolution and in handling employee relations issues. Conduct effective, thorough and objective investigations as appropriate.
• Provide performance management and disciplinary guidance to management.

Required skills and experience of an Associate Human Resources Generalist or Human Resources Generalist:

• 1 to 2 years of experience in a fast-paced Human Resources environment.
• Working knowledge of human resources disciplines, including recruitment, employee onboarding and offboarding and benefits administration.
• Basic understanding of Federal and New York State employment and labor law.
• Experience in financial or insurance industry is helpful.
• Intermediate knowledge of Microsoft Office Suite required.
• Experience with HRIS software. ADP preferred.
• Experience with talent management software. Cornerstone preferred.
• Excellent written and verbal communication skills with the ability to adjust communications in consideration of the needs of others.
• Strong proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent interpersonal skills and the ability to work with individuals at all levels of the organization.
• Lead by example with a positive attitude and high integrity.
• Strong analytical, decision making and problem-solving skills.
• Proven ability to establish business relationships with executives, managers and employees.
• Ability to perform work accurately and thoroughly.
• Strong attention to detail.
• Ability and interest to learn and adapt quickly to changing needs.
• Ability to prioritize and organize a heavy workload with changing deadlines.
• Competence in and comfort with handling difficult and complex employee situations.
• Proven ability to handle confidential information appropriately.

Additional Required Skills and Experience of a Human Resources Generalist:

• 2 to 4 years of progressively responsible human resources experience.
• Demonstrated success supporting full-cycle recruitment for multiple roles, balancing competing priorities and deadlines.
• Working knowledge of multiple human resources disciplines, including recruitment, benefit program administration, leave and accommodations administration, compensation and employee relations.
• Familiarity with federal and state employment laws and regulations. Multiple state experience is preferred.
• Demonstrated experience independently managing HR processes and employee matters from start to finish.
• Experience supporting managers with HR guidance and day-to-day employee relations issues.
• Ability to anticipate needs and upcoming changes and deliver strong suggestions to adapt to upcoming changes.

Education Required: Bachelor’s degree in Human Resources or related field of study required. PHR/SPHR or SHRM CP/SHRM CSP designations preferred.

Pay Range: 
Associate Human Resources Generalist: $25.48 to $32.00 hourly
Human Resources Generalist: $63,000 to $75,000 annually

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Actuarial
Status: Regular, Full Time
Reference #: 1138
No. of Positions: 1

As a Student Actuary, you will be responsible for supporting pricing and product development projects, using various modeling techniques such as MG-ALFA, PolySystems, Axis, Excel and other database software. This position is also involved in core actuarial functions of product design and pricing, or valuation of liabilities, and compliance related work.

This is a Binghamton Home Office position.

Description of Duties & Responsibilities:

• Create, set up and verify actuarial models in Excel, database software and MG-ALFA and Axis actuarial software. Support Illustration Actuary testing, pricing, profit analysis, and nonforfeiture testing.
• Support the creation of actuarial memorandums for state filing and actuarial reports for management.
• Support the implementation and testing of new products off our administrative and product development models.
• Research and analyze competitive information relating to products, pricing, financial information and experience assumptions.
• Provide additional support as needed to the department.
• Continue to pass actuarial exams with the goal of becoming a Fellow of the Society of Actuaries. Comply with program rules.

Required Skills and Experience:

• 1 year of related experience required.
• Minimum of 1 exam in progression towards the FSA designation required. Completion of 2 exams preferred.
• Intermediate proficiency in Microsoft Excel required.
• Basic proficiency in Microsoft Word required.
• Proficiency with MG-ALFA or Axis or other actuarial software preferred.
• Experience with databases and the ability to program and write queries preferred.
• Strong problem solving abilities.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to perform work accurately and thoroughly.
• Excellent attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required: Bachelor’s degree in actuarial science or mathematics required. Degree in closely related field of study acceptable.

Pay Range: $62,500 to 70,000 Annually

The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

→ Apply On Line

Federal & State Labor Law Posters