Department: New Business
Status: Regular, Full Time
Reference #: 1151
No. of Positions: 1

As an Associate Case Manager, under general supervision, you will obtain the necessary information to underwrite a new business case and provide exceptional customer service to agents and underwriters. Additionally, you will be responsible for processing policies and assisting in the growth of the business.

As a Case Manager, you will also be responsible for obtaining and verifying the information necessary to underwrite a new business case, and to handle complex service requests. You will provide customer service to agents and underwriters, serve as the point of contact for vendor relationships, and provide staff training as necessary.

The level of the position will be determined by relevant skills, experience and qualifications.

This position may offer flexibility through a telecommuting arrangement and can be performed from either the Greater Houston or Greater Binghamton area. If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

Description of Duties and Responsibilities:

• Provide support and confer with agents by telephone and email. Respond to questions, obtain necessary underwriting requirements and follow up with field on pending offers. Compile appropriate documents and communicate with reinsurers.
• Update the claims and/or underwriting workflow systems, as assigned, with status of policy requirements. Verify accuracy and completeness of input data before submitting updates.
• Keep records of customer interactions and transactions, recording details of inquiries and comments as well as actions taken.
• Review initial forms for completeness and follow-up for missing information. Review and approve final policy documents for release.
• Set-up and process exam only and informal inquiry files.
• Obtain proper authorizations, research physicians, affiliates and addresses and verify that necessary forms have been received prior to ordering reports. Order necessary reports, receive APS, replies from MDs and reimburse appropriate party for records. Provide follow-up when necessary.
• Prepare and process reinstatement and exchange paperwork for Underwriters. Process full term conversions as assigned.
• Issue annuity contracts and life policies. Review submitted paperwork, verify guidelines are met and obtain necessary approvals for issuance. Prepare policy/contract amendments and pay initial premiums to place policy in force.
• Review and process requests for reissue policies. Process incoming mail, faxes and medical releases. Retire inactive cases and process policies not taken.
• Keep up-to-date with the qualifications and requirements of assigned areas that may include underwriting programs, replacement procedures, claims and new business, in order to comply with Company and state rules and regulations.

Additional Duties & Responsibilities of a Case Manager:

• Build and maintain vendor relationships. Prepare, reconcile and process vendor bills.
• Process complex term conversions including but not limited to partial term conversions, term conversions that require underwriting, custom term rider/primary insured rider term conversions and convert and combine term conversions.
• Assist with obtaining initial claims forms and order necessary reports.
• Act as a mentor for other co-workers and provide feedback to manager as necessary.

Skills and Experience:

• 1-2 years of related experience is required.
• Experience in Customer Service required.
• Basic knowledge of Microsoft Word and Excel required.
• Intermediate knowledge of Microsoft Word and Excel preferred.
• Life insurance experience preferred.
• Industry recognized certifications preferred.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to learn numerous products with multiple policy and rider options.
• Ability to learn and follow applicable regulations and company procedures.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.
• Must demonstrate a “can-do” attitude by taking initiative, being enthusiastic, flexible and dependable.

Additional Skills & Experience of a Case Manager:

• Experience in a life insurance or closely related setting required.

Education Required for a Case Manager: Associate’s degree in business required. A degree in related field of study is acceptable.

Education Required for an Associate Case Manager: High School Diploma or equivalent required. Associate’s degree in business is preferred. 

Pay Range for Associate Case Manager: $19.02 to $21.03 hourly
Pay Range for Case Manager: $19.88 to $23.00 hourly

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Middle Market Distribution & Administration
Status: Regular, Full Time
Reference #: 1154
No. of Positions: 1

As a Billing Account Representative, you will bill, reconcile and maintain accounts and administer services to Group Billing, Credit Union and Individual clients of the company while ensuring compliance with all applicable regulatory guidance.

This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

Description of Duties and Responsibilities:

• Process group billing for assigned accounts, process and reconcile payments, and complete follow up. Monitor each case to ensure timely remitting and processing of payments. Schedule and provide billing for assigned groups and credit unions, make adjustments as required and verify totals.
• Complete premium and billing related processes including but not limited to, managing EFT accounts and processing salary savings list bills, premium and loan payments, pre-nonforfeiture processing and final nonforfeiture processing, health policy billing, returned checks, taxable gain calculations and submission of policy system correction requests.
• Confer with payroll offices and agents to answer inquiries and provide information about policies and services. Process policy service requests including mode changes, address changes, name changes, etc. Assist with refunds for all suspense types.
• Review and analyze daily policy and account reports.
• Confer with Agents and customers by telephone relative to post issue service requests and questions.
• Process manual premium payments and other service requests from calls (debit card, credit card and check by phone via checking or savings account). Remain PCI compliant when handling debit and credit card calls.
• Keep records of customer interactions and transactions, recording details of inquiries and comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Assist with departmental training as needed.
• Assist with review, development and documentation of departmental policies and procedures.

Skills and Experience:

• 2-4 years of Customer Care/Support experience required.
• 1-2 years of experience in accounting or bookkeeping required.
• Intermediate knowledge of Microsoft Word and Excel required.
• Experience in an insurance industry or call center environment preferred.
• Industry recognized certifications preferred.
• Experience working in a financial institution preferred.
• Fluency in Spanish a plus.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required: Associates degree in Business required. Degree in related field of study is acceptable.

Pay Range: $19.02 to $21.03 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills. 

The level for this position will be determined based on factors including relevant skills, experience and other qualifications. 

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Policyowner Services
Status: Regular, Full Time
Reference #: 1159
No. of Positions: 1

As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.

This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

Description of Duties and Responsibilities:

• Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary.
• Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
• Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
• SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.
• Complete insurance verifications and policy summary requests.
• Complete follow-up calls to request missing items and funds needed to bring policies up to date.
• Keep records of customer interactions and transactions.

Skills and Experience:

• Minimum of 3 years of experience in Customer Service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Health insurance industry customer service experience preferred.
• Fluency in Spanish a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.

Education Required: Associate’s degree in business or related field.

Pay Range: $19.02 to $21.03 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

If you are interested in applying for this position, please obtain a “Career Advancement Application” from the Human Resources Dept or from ADP Portal.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Systems & Technology
Status: Regular, Full Time
Reference #: 1153
No. of Positions: 1

As a Document Specialist, you will be responsible for creating, maintaining, and testing program coding sections. In this position, you will create queries and reports utilizing database software for testing purposes.

Duties and Responsibilities:

• Develop and maintain program sections and other various documents by utilizing Publishing software for correspondence generation for new products, product and state maintenance, product approvals, product enhancements, and regulation changes. This includes, but is not limited to adding rules, conditional statements, variables for retrieving specific individual policy data and the formatting of data.
• Test program sections and documents including creation of test plans, manual generation of correspondence and resolution of various printing, programming and generation problems.
• Implement program sections and documents. Confirm all aspects of program sections are functional, update documentation checklists to ensure all program sections are complete and communicate to internal clients when all items have been implemented.
• Create queries and reports utilizing database software for testing purposes.
• Create and update documents utilizing word processing software for the Product Filing team.

Skills and Experience:

• Intermediate Microsoft Word and Excel experience required.
• Experience with Microsoft Access or comparable software required.
• Experience with Visual Basic Programming or comparable programming language required.
• Experience in life insurance industry required.
• 2-3 years of related experience preferred.
• Document development and testing experience preferred.
• Industry recognized certifications preferred.

Education Required: Associates degree in Business required. Degree in related field of study is acceptable.

Pay Range: $22.42 to $26.00 hourly

The level of the position will be determined by relevant skills, experience and qualifications.

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Systems & Technology
Status: Regular, Full Time
Reference #: 1157
No. of Positions: 1

As a Maintenance, General employee, you will be responsible for performing building and grounds maintenance, cleaning and minor repairs to building and equipment.

The level of the position will be determined by relevant skills, experience and qualifications.  

This position is located in the Binghamton Home Office.

Description of Duties & Responsibilities:

• Use common hand and power tools, such as hammers, hoists, saws, drills, and wrenches to complete minor repairs to building and equipment.
• Perform routine preventive maintenance including but not limited to drain cleaning, filter replacement, etc. to ensure machines run smoothly, building systems operate efficiently, and physical condition of buildings does not deteriorate.
• Operate larger power equipment such as small ride-on tractors, snow blowers, power brooms, lawn mowers, walk behind sweepers, power washers, etc.
• Paint and repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures. Fabricate and repair counters, benches, partitions, sheds, outbuildings and other wooden structures.
• Complete minor electrical and plumbing work.
• Assist with installation of basic equipment to improve energy or operational efficiency of commercial buildings. Repair and replace defective equipment parts as necessary, using hand tools and power tools.
• Provide grounds keeping services, landscaping, de-icing and snow removal.
• Perform general cleaning of buildings and properties. Handle company recycling.
• Assemble, disassemble and move furniture and workstations for events, meetings and re-locations.
• Operate the Company Vehicle for business purposes as directed by management.
• Complete employee and tenant requests as assigned by management or as required under lease terms.

Required Skills & Experience:

• 1 to 2 years of related experience required.
• Must have a flexible schedule to accommodate for special situations such as snow removal, emergency repairs, etc.
• Ability to frequently push, pull, lift, and carry up to 50 pounds.
• Ability to use basic computer functions and email required.
• Ability to be exposed regularly to dust, odors, cleaning solutions, fumes and noise.
• Must comply with OSHA safety and health regulations.
• Must be dependable.
• Ability to handle multiple priorities simultaneously.
• Strong communication skills.

Education Required: High School Diploma or equivalent required.

Pay Range: $19.88 to $21.00 hourly

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: New Business
Status: Regular, Full Time
Reference #: 1144
No. of Positions: 1

As a New Business Associate, you will receive, review, document, and process new business applications. You will be responsible for meeting time and quality standards.

This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

The level of the position will be determined by relevant skills, experience and qualifications.

Description of Duties and Responsibilities:

• Process completed applications and ensure all state regulated criteria are sufficiently met while issuing policies in a timely manner. Maintain up-to-date knowledge of state regulations.
• Communicate with the New Business team, management, and field agents when applicable to obtain missing information or to resolve conflicting data points on applications. Identify new issues that may arise in different processing systems and quickly communicate any problems to management.
• Understand the billing structures for multiple Credit Unions to ensure that applications are set to draft correctly. Thoroughly document missing and pending requirements for applications and resolve such issues as soon as answers are received,
• Generate and review periodic processing reports; communicate any outstanding issues to management.
• Process contract changes for face reductions on active policies, issue age corrections, and smoker/non-smoker reclassifications. Participate in a multi-step review process with management to ensure such contract changes are handled correctly and meet expectations of the policyowner.
• Other duties and responsibilities as needed or assigned by management.

Required Skills and Experience:

• 1-2 years of customer service experience required.
• 1-2 years of data entry experience required.
• Basic proficiency with Microsoft Word required.
• Basic proficiency with Microsoft Excel required.
• Accounting experience preferred.
• Industry recognized certifications preferred.
• Excellent data entry skills.
• Strong written and verbal communication skills.
• Ability to handle multiple priorities simultaneously.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to adapt to change and work under pressure.
• Must be dependable.
• Occasionally required to work overtime.

Education Required: High School Diploma required. Associate’s degree preferred.

Pay Range: $18.15 to $19.00

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Policyowner Services
Status: Regular, Full Time
Reference #: 1144
No. of Positions: 1

As a Policy Service Associate, you will be responsible for processing various Policy Service requests. You will regularly communicate with clients regarding the details of their requests, that range in type and complexity, and ensure that client requests are processed and reported accurately.

This position will have the opportunity to work primarily remote with periodic time required in their assigned Company office location (Binghamton, NY or Houston, TX). If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

Description of Duties and Responsibilities:

• Process policy surrenders, cancellations, 1035 exchanges, and qualified rollovers. Review policy status and provisions and document transactions contacting policyowner for clarification as necessary. Verify cost basis and complete gain calculations as needed.
• Process beneficiary changes and policy assignments according to State and company guidelines. Process Death Master Registry, and death notifications received from Claims department. Process, update and monitor Authorization to Release Information reports.
• Process contract changes, reinstatements, and reprojections using technical expertise and complex product knowledge.
• Provide internal and external customer service as needed including but not limited to mailing appropriate forms, interpreting requests, responding to website inquires from policy holders, and completing required processing. Complete service requests assigned from Billing Team and Call Center and process insurance verifications from outside sources.
• Review and process requests for duplicate policies. Review policy status and provisions and document transactions.
• Review and analyze daily and monthly policy and account reports to ensure work is done within set time standards and to verify accuracy.
• Provide and update policy information as directed by Legal department for bankruptcies, tax levies and subpoenas.
• Process lost and un-cashed check forms and complete direct deposit of funds.
• Review and process Court documents per state requirements and consultation with legal department. Review various court documents and interpret with guidance form Legal Department.
• Assist with departmental training as needed.

Skills and Experience:

• 2-4 years experience in Customer Care/Support required.
• Intermediate knowledge of Microsoft Word and Excel required.
• 1-2 years experience in an insurance industry or accounting environment preferred.
• Industry recognized certifications preferred.
• Familiarity with Company products and procedures is strongly preferred.
• Fluency in Spanish is a plus.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to adapt to change and work under pressure.
• Ability to take care of both internal and external customers needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to multitask.
• Demonstrated ability to take on increasing levels of responsibility required.
• Must be dependable.

Education Required: High School Diploma or equivalent required. Associates degree preferred.

Pay Range: $19.02 to $21.03 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level for this position will be determined based on factors including relevant skills, experience and other qualifications. 

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

→ Apply On Line

Federal & State Labor Law Posters

Department: Policyowner Services
Status: Regular, Full Time
Reference #: 1158
No. of Positions: 1

As a Senior Policy Service Associate, you will be responsible for processing and resolving complex policy service requests and issues. This position will also monitor departmental reports and provide training to Policy Service staff.

This position may offer flexibility through a telecommuting arrangement and can be performed from either the Greater Houston or Greater Binghamton area. If you reside in the Greater Houston or Greater Binghamton area, this may be an opportunity for you!

Description of Duties & Responsibilities:

• Process contract changes, reinstatements, and reprojections using technical expertise and complex product knowledge. Review and process Court documents per state requirements and consultation with Legal department.
• Handle more complex processing issues, provide processing support and assist with training.
• Process policy surrenders, cancellations, 1035 exchanges, and qualified rollovers. Review policy status and provisions and document transactions contacting policyowner for clarification as necessary. Verify cost basis and complete gain calculations as needed.
• Process beneficiary changes and policy assignments according to State and company guidelines. Process Death Master Registry, and death notifications received from Claims department. Process, update and monitor Authorization to Release Information reports.
• Review and process requests for duplicate policies. Review policy status and provisions and document transactions.
• Provide internal and external customer service as needed including but not limited to mailing appropriate forms, interpreting requests, responding to website inquiries from policy holders, and completing required processing. Complete service requests assigned from Billing Team and Call Center and process insurance verifications from outside sources.
• Assist Department Management with review and development of procedures, internal audits of associate’s work, and staff questions as needed.
• Review and analyze daily and monthly policy and account reports to ensure work is done within set time standards and to verify accuracy.
• Provide and update policy information as directed by Legal department for bankruptcies, tax levies and subpoenas.
• Process lost and un-cashed check forms and complete direct deposit of funds.
• Other duties and responsibilities as needed or assigned by management.

Skills & Experience:

• 4-6 years of experience in Customer Care/Support required.
• Intermediate knowledge of Microsoft Word and Excel required.
• 1-2 years of experience in a life insurance or accounting environment is required.
• Demonstrated leadership ability required.
• Knowledge of department policies, product lines, and administrative practices is preferred.
• Industry recognized certifications preferred.
• Fluency in Spanish is a plus.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to adapt to change and work under pressure.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to multitask.
• Demonstrated ability to take on increasing levels of responsibility required.
• Must be dependable.

Education Required: Associates Degree in Business required. Degree in related field of study is acceptable.

Pay Range: $19.88 to $23.36 hourly 

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters

Department: Legal
Status: Regular, Full Time
Reference #: 1146
No. of Positions: 1

As a Staff Attorney, under the direction of the General Counsel and Assistant General Counsel(s), you will be responsible for assisting in fulfilling the Legal Department function of providing legal counsel and advice to the Company’s Executive Management, Officers and employees with respect to all areas of Company operations and in drafting, reviewing and advising the Company’s Executive Management and Officers with respect to corporate documents and agreements. You may work closely with several experienced lawyers to develop skills and increase knowledge base of Company and its products.

This is a Binghamton Home Office position.

Duties and Responsibilities:

• Assist in drafting, reviewing, and advising the Company’s personnel with respect to corporate documents and agreements required or appropriate to protect the Company or implement Company objectives.
• Assist in providing legal counsel and advice to personnel regarding compliance, products, tax, market conduct, claims, complaint handling and customer service issues.
• Assist in analyzing and interpreting newly enacted or proposed legislation and regulatory and judicial mandates affecting Company business and to anticipate Company needs arising from them.
• Assist in litigation matters in support of Legal Department management.
• Assist in reviewing, analyzing and advising Company employees related to compliance requirements, changes in regulations and laws and compliance implementation.
• Assist in coordinating the establishment, implementation and maintenance of the Privacy and the Anti-Money Laundering programs for the Company and its subsidiaries in compliance with federal and state law and regulatory requirements.
• Maintain a current level of knowledge and skill on current legal trends through attendance at relevant training programs, conferences, seminars, and through self-study.
• Advise Company personnel on the potential legal ramifications of proposed organizational policies and procedures.

Skills and Experience:

• Admission to New York State Bar required.
• 3 or more years of Law experience required.
• Experience with corporate law, contract law, general business law, and statutory and regulatory interpretation required.
• Compliance experience (including cybersecurity, USA Patriot Act Anti-Money Laundering, Privacy Law, law and regulation interpretation) required.
• Thorough knowledge of insurance law (life and annuities with particular competence in the New York Life Insurance Law); employment and benefits law; intellectual property law; litigation practice and procedure, trusts and estates, law preferred.
• Intermediate knowledge of Microsoft Office Suite required.
• Ability to maintain a high degree of confidentiality required.
• Excellent written and verbal communication skills.
• Excellent analytical skills
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required: Bachelors degree in Law and Juris Doctor degree required.

Pay Range: $89,000 – $121,000 annually

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

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Federal & State Labor Law Posters