Department: Middle Market
Status: Regular, Full Time
Reference #: 1098
No. of Positions: 1

As a Billing Account Representative, you will bill, reconcile and maintain accounts and administer services to Group Billing, Credit Union and Individual clients of the company while ensuring compliance with all applicable regulatory guidance.

SML supports remote work for NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ and NC. This position cannot be performed in the City of New York. Reliable internet service is required for the role. If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you!

Description of Duties & Responsibilities:

• Process billing, adjustments and verifications, reconcile payments and follow up. Monitor assigned cases to ensure timely remitting and processing of payments.
• Process general service requests including salary savings list bills, premium and loan payments, pre-nonforfeiture processing, health policy billing, policy system correction requests, DAC tax reporting, beneficiary changes, submission of policy system correction requests and returned checks.
• Confer with Agents, payroll offices and customers by telephone and email relative to post issue service requests and questions. Process related service requests.
• Manage Electronic Funds Transfer accounts, perform taxable gain calculations and tax reporting.
• Process payments by phone and remain Payment Card Industry compliant when handling debit and credit card payments.
• Keep records of customer interactions and transactions.
• Create and update procedural documentation.
• Assist with Call Center overflow calls at high volume times.
• Assist with departmental training as needed.

Required Skills & Experience:

• Minimum of 2 years experience in Customer Support.
• Experience in accounting or bookkeeping required.
• Experience in an insurance industry or call center environment preferred.
• Experience working in a financial institution preferred.
• Fluency in Spanish a plus.
• Intermediate knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required: Associate’s degree in Business or related field of study required.

Pay Range: $18.57 to $20.07 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

→ Apply On Line

Federal & State Labor Law Posters

Department: Individual Client Services
Status: Regular, Full Time
Reference #: 1097
No. of Positions: 1

As a Customer Service Representative, you will answer incoming calls in a fast-paced call center environment. You will also build relationships with clients and agents and process payments and complex service requests.

SML supports remote work for NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ and NC. This position cannot be performed in the City of New York.  If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you!

Reliable internet service is required for remote work.

Description of Duties & Responsibilities:

• Support resolution of incoming calls by answering questions, performing research and initiating additional processes as necessary.
• Process billing requests, which could include billing account number changes, payment type changes (mode changes), refund requests, premium payment histories, value quotes, form requests, policy reprojection requests, taxable gain calculations, policy conservation, mailing Electronic Funds Transfer forms, etc.
• Process manual premium payments and other service requests from calls by check or phone via a checking or savings account.
• Process loan by phone requests.
• SML website inquires. Handle inquired forwarded by Corporate Communications that were made on our public website.
• Complete insurance verifications and policy summary requests.
• Complete follow-up calls to request missing items and funds needed to bring policies up to date.
• Keep records of customer interactions and transactions.

Required Skills & Experience:

• Minimum of 3 years of experience in Customer Service.
• Minimum of 1 year of accounting experience preferred.
• Experience in an insurance industry or call center environment.
• Fluency in Spanish a plus.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent data entry skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to work a flexible schedule with occasional overtime.

Education Required: Associates degree in related field required.

Pay Range:$18.57 to $20.07 hourly

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

 The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

→ Apply On Line

Federal & State Labor Law Posters

Department: Financial Operations
Status: Full Time
Reference #: 1094
No. of Positions: 1

As a Manager, Financial Accounting, you will be responsible for overseeing the accuracy of accounting systems, creation and implementation of accounting policies and procedures, and ensuring that all records are compliant. This position is also responsible for overseeing audits, tax reporting and financial statement preparation. This position will maintain strict confidentiality in both the management of financial data and the daily oversight of the payroll area.

This is a hybrid position, with regular visits to the Binghamton Home Office.

Description of Duties & Responsibilities of a Manager, Financial Accounting:

• Manage daily operations of a department (or team). Prioritize workload and department (or team) goals, coordinate schedules and coverage needs, manage performance and employee relations issues, develop, conduct and oversee training initiatives and make employment decisions (e.g., recruitment, terminations, promotions, salary changes) with input from Leads as appropriate. In the absence of direct manager, provide those duties necessary to fulfill that role on a temporary basis. Involved in addressing complex issues and project management as needed.
• Oversee the completion of financial processing including month end, quarter end, year end, cash management, and balance sheet reconciliations.
• Oversee the accurate completion of accounts payable, receivables, general ledger entries, bank reconciliations, expense reporting, cash applications, and budget expense reporting and analysis.
• Oversee year end audits of Security Mutual and draft the Auditing Financial Statements.
• Oversee the development and preparation of budgets, forecasts and projections.
• Manage the internal audit relationship. Partner with auditors to resolve any payroll issues related to state, federal, Workers Compensation, pension and other external audits or examinations. Create and provide any necessary audit training.
• Oversee the preparation, review, payment and filing of all sales, payroll taxes, premiums taxes, state and federal taxes and appropriate tax forms including 1099’s and W-2’s for all entities of the Company.
• Guide Financial Operations and other departments by researching and interpreting accounting policy and applying observations and recommendations to operational issues.
• Maintain financial security by establishing and reviewing internal controls.
• Troubleshoot software issues and perform system updates with payroll service provider.
• Identify areas for improvements and efficiencies. Communicate recommendations to management and implement changes accordingly.
• Participate in the Annual budget preparation process, Annual Line of Business Allocation, and Benchmarking Expense Study.
• Research and implement financial, statutory, GAAP, and/or tax reporting.

Required Skills & Experience of a Manager, Financial Accounting:

• 3 to 7 years of related experience required.
• At least 5 years of accounting or auditing experience is required.
• Familiarity with audit, tax and financial reporting concepts is required.
• 2 to 4 years management/supervisory experience required.
• Experience with integrated payroll systems and advanced ledgers systems is required.
• Experience tax, payroll, and wage and hour laws is required.
• CPA (Certified Public Accountant), CFA (Charted Financial Analyst), CMA (Certified Management Accountant) is preferred.
• Advanced knowledge of Microsoft Office Suite required.
• Excellent written and verbal communication skills.
• Ability to perform work accurately and thoroughly.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.

Education Required: Bachelors Degree in Business or related field required.

Pay Range: $86,000 to 119,000 Annually

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

• Visa sponsorship is not available for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

→ Apply On Line

Federal & State Labor Law Posters

Department: Actuarial
Status: Regular, Full Time
Reference #: 1099
No. of Positions: 1

As a Senior Assistant Actuary, you will convert actuarial models into Axis, develop new actuarial models within Axis, assist in the development of actuarial modeling standards, and ensure these models comply with those standards. You will contribute to creating efficient infrastructure for model maintenance and governance and provide actuarial, system, and implementation support to multiple departments across the Company. You may lead projects and/or provide management or direction to actuarial support staff as needed.

SML supports remote work for NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ and NC. This position cannot be performed in the City of New York. Reliable internet service is required for the role. If you are interested in this position, but don’t live near Binghamton, NY, this may be an opportunity for you! 

Description of Duties & Responsibilities:

• Provide documentation and product information for assigned products, including actuarial formulas, calculations, and demonstrations to the Systems department. Offer alternative solutions to system limitations. Make decisions regarding policy data accuracy and system issues. Serve as the liaison between the Systems department and Actuarial management. Provide final actuarial approval as appropriate.
• Coordinate with software vendors and various departments within the organization to provide written product specifications, actuarial formulas, rate files, and oversee actuarial testing as required.
• Research, analyze and resolve actuarial issues concerning models and tools.
• Provide modeling support across the actuarial department and assist in the modernization of actuarial tools and infrastructure.
• Assist in model governance and assumption setting as needed.
• Research and answer questions regarding actuarial issues across the organization and provide numerical examples of policy values and dividend calculations.
• Other duties and responsibilities as needed or assigned by management.

Required Skills & Experience:

• Minimum of 5 years of related experience.
• A minimum of 6 requirements towards the Associate of the Society of Actuaries (ASA), which may include a combination of passed exams, completed modules or seminars, or completion of validation of educational experiences (VEE). Completing all VEE requirements is necessary to count as one of the five requirements towards ASA.
• Life insurance industry experience is required.
• Experience with insurance laws and actuarial regulations including Standard Nonforfeiture Law required.
• Strong knowledge of actuarial modeling systems is required.
• Advanced Microsoft Excel experience is required.
• Intermediate Microsoft Word experience is required.
• Basic Microsoft Access experience is required.
• Proficiency with actuarial software is preferred.
• Strong knowledge of Axis (including DataLink) is preferred.
• Strong SQL Server (or equivalent relational database) experience is preferred.
• Excellent written and verbal communication skills.
• Ability to perform work accurately and thoroughly.

Education Required: Bachelor’s degree in mathematics required.

Pay Range: $75,000.00 to $101,000.00

The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.

The level for this position will be determined based on factors including relevant skills, experience and other qualifications.

• Visa sponsorship may be considered for this position
• Relocation assistance is not available for this position
• Security Mutual is an Equal Opportunity Employer

→ Apply On Line

Federal & State Labor Law Posters