Contact Us
Need assistance? We’re here to help you.
Call one of our Customer Service toll-free numbers Monday through Friday.
Remember to have your policy number handy.
General Information
Hours: 7:30 a.m. – 6:00 p.m. ET
(800) 346-7171
Individual Life Insurance
Hours: 7:30 a.m. – 6:00 p.m. ET
(800) 765-6668
Insurance purchased through your Employer
Hours: 7:30 a.m. – 6:00 p.m. ET
(888) 722-8645
Insurance purchased through your Credit Union or the Family Security Plan
(888) 257-0364
Or, Email Us
By clicking Submit, you are generating an email message to Security Mutual Life Insurance Company of New York. Please note that messages we receive from you are not encrypted. Therefore, your email transmission to us, like most, if not all, non-encrypted Internet email communications, may be accessed and viewed by other Internet users, without your knowledge or permission, while in transit to us. For this reason, we recommend that you do not include any information that you consider confidential (e.g., social security number) in your electronic communications with us. If additional information is required to process your request, a representative will contact you. Security Mutual’s Web Privacy Policy.
Security Mutual Life Insurance Company of New York
100 Court Street
PO Box 1625
Binghamton, NY 13902-1625
Phone: 1-800-346-7171